Privacy Policy
Effective date: October 25, 2026
1. Who we are
Heath Technologies, LLC ("Heath," "we," "us") operates the Heath app and askheath.app (the "Service"). This policy explains what personal information we collect, how we use and share it, and the choices you have. We do not sell your personal information, and we do not use it for third-party advertising.
The Service is intended for users in the United States. We do not offer the Service to people in the European Economic Area, the United Kingdom, or Switzerland, and we do not allow accounts to be created from those regions. See Where the Service is available below.
This policy is part of our Terms of Service. If you have questions, contact us at support@askheath.app.
2. Information we collect
| Category | What it includes | Source |
|---|---|---|
| Account information | Name, email, password (stored as a secure hash, never in readable form), and profile details such as job title or company if you provide them | You, or Google if you sign in with it |
| Payment information | Billing name, billing address, card type and last four digits, and transaction history. Full card numbers are handled by our payment provider and never stored by Heath. | You, through our payment provider |
| Your Content | Questions you ask, Heath's responses, your chat history, and photos, video, and files you upload | You |
| Support and feedback | Messages you send to support, contact form submissions, survey responses, response ratings, and problem reports | You |
| Consultant referral details | Information you agree to share when you ask us to introduce you to a Consultant, such as your location and the nature of your project | You |
| Usage and device data | Features used, message counts against usage limits, log data, IP address, browser and device type, and approximate location from IP address | Collected automatically |
| Cookies | Essential cookies to keep you signed in and secure the Service. We also use Vercel Web Analytics to understand how the Service is used, such as which pages are visited. It is designed to work without tracking cookies. We do not use advertising cookies or social media tracking pixels. | Collected automatically |
Please do not upload sensitive personal information, such as health records, Social Security numbers, or images of identifiable people without their consent. Photos and video can contain location metadata. The app removes location metadata from photos and video when you upload them.
Do Not Track. Some browsers send a "Do Not Track" signal. Because there is no common standard for responding to it, the Service does not change its behavior when it receives one. We do not track you across other websites, so the signal would not change what we collect.
3. How we use your information
We use personal information to:
- Provide the Service, including generating responses to your questions and analyzing images you upload.
- Create and manage your account, process payments, run your free trial, and send trial and renewal reminders.
- Track usage against plan limits and warn you before you reach them.
- Make Consultant introductions you request.
- Confirm with you, and with the Consultant, whether an introduction you asked for led to an engagement.
- Respond to support requests and send service notices, such as changes to our Terms.
- Keep the Service secure, prevent fraud and abuse, and fix problems.
- Meet legal obligations and enforce our Terms.
How AI processing works. When you ask a question or upload a file, we send it to our AI provider, Anthropic, to generate a response. Anthropic's commercial terms prohibit it from training its models on this data, and Anthropic automatically deletes it within 30 days, unless it must keep it longer to enforce its usage policy or comply with the law.
Improving Heath. We may review conversations to improve the quality of Heath's guidance. Before review, we remove names, contact details, and other information that identifies you or your organization. We do not use your uploads to train AI models.
Feedback and reports. If you rate a response or report a problem with an answer, we may review the related conversation to understand and act on your feedback.
Marketing. We may email you about new features or content. Every marketing email identifies Heath as the sender and includes an unsubscribe link, and you can unsubscribe at any time. Service notices, such as billing reminders, are not marketing and will still be sent.
4. Who we share it with
We share personal information only with the service providers below, and only for the purposes listed. Except for Lemon Squeezy, as explained below the table, they may use it only to provide services to us.
| Provider | Purpose | Information shared |
|---|---|---|
| Anthropic | AI model that generates responses | Questions, uploads, and conversation context |
| Supabase | Database, user accounts, and file storage | Account information, Your Content, usage data |
| Vercel | Website and app hosting, and usage analytics | Usage and device data, IP address |
| Lemon Squeezy | Payment processing and digital product delivery | Payment information, email, purchase history |
| Sign-in, if you choose it | Your sign-in request; Google returns your name and email | |
| Resend | Account, trial, and billing emails | Name and email |
About Lemon Squeezy. Lemon Squeezy is the merchant of record for Heath subscriptions, which means it sells the subscription to you and handles payments and sales tax directly. It processes your payment information under its own privacy policy, available on its website, as well as on our behalf.
We also share information:
- With Consultants, only when you ask us to make an introduction, and only what you agree to share. When you ask us to introduce you to a Consultant, we share only what you choose to send or agree to share (for example your name, contact details, project description and, if you attach it, a copy of one conversation). We may also tell that Consultant whether you confirmed hiring them.
- For legal reasons, if required by law, subpoena, or court order; to enforce our Terms, including through our legal counsel; or to protect the safety and rights of users or others.
- In a business transfer, such as a merger or sale of Heath, in which case this policy continues to apply to your information.
5. How long we keep it
We keep personal information only as long as needed for the purposes in this policy.
| Information | How long we keep it |
|---|---|
| Account information | While your account is open, then deleted within 30 days of account deletion |
| Chat history and uploads | Until you delete them or your account, then removed within 30 days |
| Payment and transaction records | 7 years, for tax and accounting requirements |
| Server logs | 90 days |
Backups may hold deleted data for up to 30 more days before being overwritten. We may keep information longer if required by law or to resolve a dispute.
6. Your choices, security, and other terms
Your rights. You can ask us to:
- Give you a copy of the personal information we hold about you.
- Correct information that is wrong.
- Delete your account and personal information, subject to the retention periods above.
You can delete chats, uploads, and your account directly in the app. For other requests, email support@askheath.app. We will verify your identity and respond within 30 days. Some state laws give residents additional rights; we will honor those as required.
Security. We use reasonable safeguards, including encryption in transit and at rest, access controls, monitoring for unauthorized access, and reputable hosting providers. No system is completely secure. Email is not a secure way to send information, so please do not email us sensitive personal information. If a breach affects your personal information, we will notify you as required by law.
Where the Service is available. Heath is based in the United States, and the Service is intended only for users in the United States. Your information is stored and processed in the United States. We do not offer the Service to people in the European Economic Area, the United Kingdom, or Switzerland, and we do not allow accounts to be created from those regions. If you access the Service from outside the United States, you do so on your own initiative, and your information will be transferred to and processed in the United States.
Children. The Service is for adults 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it. If you believe a child has given us information, contact us at support@askheath.app.
Changes to this policy. If we make material changes, we will notify you by email or in the app before they take effect. The date at the top shows when this policy was last updated.
Contact. Heath Technologies, LLC, 119 S Main St, Unit 65, Kernersville, NC 27284. Email: support@askheath.app.