Usage Policy

This Usage Policy explains how Heath may be used, what is not allowed, and how usage limits work. It is part of Heath's Terms of Service. If this policy and the Terms ever conflict, the Terms win. Words like "Service", "Heath" and "Purchased Content" mean the same as in the Terms.

Heath is run by Heath Technologies, LLC. Questions: support@askheath.app.

1. What Heath is for

Heath is built to help people do occupational safety, health and environmental work well. Good uses include:

• Asking questions about hazards, controls, regulations and standards.
• Planning and improving safety programs, procedures, training and inspections.
• Thinking through incidents, near misses and corrective actions.
• Drafting and editing documents such as job hazard analyses, written programs, checklists, toolbox talks and incident reports.
• Reviewing photos and files of your own workplace or of work you are responsible for.
• Preparing for audits, inspections and conversations with management, workers or regulators.

Heath supports your judgment; it does not replace it. Check its guidance against the current rules and your actual conditions before you act, and get qualified on-site help when the situation calls for it (see Section 5 of the Terms).

2. What you may not do

In addition to the list in Section 9 of the Terms, you may not use Heath to:

Put people at risk

• Plan or carry out work in a way you know breaks safety, health or environmental laws, or to hide hazards, injuries, illnesses or releases.
• Falsify, back-date or alter records, logs, inspection reports, training records, permits, monitoring data or incident reports.
• Avoid, mislead or obstruct a regulator, inspector, investigator or auditor.
• Retaliate against, or identify for retaliation, a worker who reported a hazard or injury.
• Get instructions for making weapons, explosives or other means of seriously harming people, or for deliberately causing a chemical release, fire or other disaster.

Misuse other people's information

• Upload other people's health information, medical records, Social Security numbers or similar sensitive personal details unless you have the right to share them and a real need to. Wherever you can, remove names and identifying details first.
• Upload photos where people can be identified without cropping or blurring faces and personal details first, unless you have their permission.
• Upload content you don't have the right to share, such as another company's confidential documents.

Present Heath's output as something it isn't

• Present Heath's answers or documents as having been reviewed, approved, sealed or certified by a licensed professional when they were not.
• Use Heath's output as legal, medical or engineering advice to others without a qualified professional reviewing it.

Misuse the Service

• Share your login, run one account for a group of people, or resell access to Heath or its answers.
• Use scripts, bots or other automated tools to send messages, scrape content or download in bulk.
• Try to get around usage limits, for example by opening several accounts or repeatedly creating new free trials.
• Try to extract Heath's instructions, playbook or curated materials, "jailbreak" it, or use its answers to train another AI model.
• Harass, threaten or abuse anyone, including Heath's staff and consultants.

Anthropic's policy also applies. Heath runs on AI models from Anthropic, so you must also follow Anthropic's Usage Policy, as the Terms explain.

3. Usage limits

Heath uses AI that costs money every time it answers, so each plan includes a weekly usage allowance. Limits keep Heath fast and affordable for everyone.

• How usage is measured: by how much work Heath does for you, not by a simple count of messages. Long conversations, large photos and files, web searches and writing documents use more of your allowance than short questions. You can see how much of this week's allowance you've used, as a percentage, in Settings → Account → Usage.
• Standard: a weekly allowance suited to regular individual use.
• Pro: roughly three times the Standard allowance.
• 5-hour window: so that one very busy session can't use up your whole week, each 5-hour period (starting with your first message) can use up to about a third of your weekly allowance. If you reach it, Heath pauses until the window ends, and the app shows when.
• Free trial: Pro's allowance for the 7 days of the trial, as the Terms describe.
• Reset: your allowance resets every Monday at 12:00 a.m. Eastern Time. The app shows when your next reset is.
• Warnings: Heath shows a notice when you've used 80% of your weekly allowance or of the current 5-hour window. When you reach 100% of your weekly allowance, new messages pause until the reset, or you can switch from Standard to Pro in Settings → Account → Subscription. A reply Heath is already writing always finishes.

Fair use. Even on Pro, Heath is meant for one person's own work. We may slow down or temporarily limit accounts whose use is far above normal individual use or looks automated, and we'll tell you if we do.

We may change these limits as the service and its costs change. We'll show the current limits in the app, and we'll give notice of changes as the Terms require.

4. If something goes wrong

If we reasonably believe this policy has been broken, we may, depending on how serious it is:

• warn you;
• remove content you uploaded;
• limit or pause your use of features or the whole Service;
• close your account, as described in the Terms.

Where the law requires it, or someone's safety is at immediate risk, we may also report the matter to the appropriate authorities.

If you think we got it wrong, write to support@askheath.app and we'll take another look.

5. Reporting problems

If you see Heath produce something unsafe or harmful, use the thumbs-down button under the answer, or email support@askheath.app. If you believe someone is misusing Heath, or your account has been used without permission, tell us at the same address.

6. Changes to this policy

We may update this policy. The effective date at the top shows the latest version. Material changes are announced as described in the Terms.