Terms of Service

1. Who we are

Heath Technologies, LLC ("Heath") is a North Carolina company that provides Heath, an AI-powered guidance tool for occupational safety, health, and related environmental compliance. Heath's responses draw on field-tested methods, proven safety programs, and practical industry experience, combined with publicly available regulations and guidance. Heath is designed to help safety professionals, managers, and organizations work through safety questions and turn them into practical, actionable plans.

2. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Heath Technologies, LLC, a North Carolina limited liability company ("Heath," "we," "us"). They govern your use of the Heath app, the website at askheath.app, and any related services, content, and purchases (together, the "Service").

By creating an account, starting a trial, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Eligibility. You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of a company or other organization, you confirm you are authorized to accept these Terms for it, and "you" includes that organization.

3. Your account

You can create an account with an email and password, or sign in with Google. You agree to give accurate information and keep it current.

You are responsible for keeping your login credentials secure and for all activity under your account. Tell us right away at support@askheath.app if you believe your account has been accessed without permission.

Each account is for one person. You may not share your login or let others use your account, except through team features we offer for that purpose.

4. Subscriptions, free trial, and cancellation

Plans. Heath offers paid subscription plans, currently Standard and Pro. Plans differ only in usage limits and features, not in the quality or type of answers you receive. Current prices are Standard: $8 per month and Pro: $20 per month, plus any applicable taxes, and are shown before you subscribe.

Usage limits. Standard includes usage limits. We will warn you as you approach a limit. When you reach it, usage resets at the next reset window shown in the app.

Free trial. New users receive a 7-day free trial of Pro. You must provide a valid payment method to start the trial. Unless you cancel or switch to Standard before the trial ends, your trial automatically converts to a paid Pro subscription and your payment method will be charged the Pro price. We will email you a reminder at least 3 days before the trial ends. One free trial per person.

Automatic renewal. Your subscription renews automatically at the end of each billing period, and we will charge your payment method the then-current price, until you cancel. We will notify you at least 30 days before any price increase, and the new price applies at your next renewal after that notice period. If you do not agree to the new price, you can cancel before it takes effect.

How to cancel. You can cancel anytime online in your account settings, under Account > Subscription > Cancel Auto-Renew. Cancellation takes effect at the end of your current billing period. You keep access until then.

Refunds. Payments are non-refundable, and we do not give partial refunds for unused time, except where required by law. If you believe you were charged in error, contact support@askheath.app within 30 days.

Payment processing. Payments are handled by our third-party payment processor. By subscribing, you authorize us and our processor to charge your payment method for all fees you incur.

5. What Heath is, and what it is not

Heath provides general information and guidance, not professional services. Heath's responses are generated by artificial intelligence, using our curated materials and publicly available sources. Heath was built on source code and a model that bases its reasoning on expert judgement and historical experience from hundreds of various situations that a safety and health professional may face. Heath is a tool to support your own judgment. It is not a substitute for a qualified safety professional, industrial hygienist, engineer, attorney, physician, or other licensed expert who can evaluate your actual site and conditions.

Responses may be wrong or incomplete. AI-generated content can contain errors, omissions, or outdated information, and can sound confident when it is wrong. Heath cannot see everything about your workplace, even when you upload photos or video. Regulations and consensus standards change, and Heath may not reflect the current version or the rules in your jurisdiction.

You are responsible for your decisions. You are solely responsible for:

• Verifying any guidance against the current text of applicable laws, regulations, and standards before relying on it.
• Deciding whether and how to apply guidance to your workplace, including selecting hazard controls.
• Your organization's compliance with OSHA and all other legal requirements.
• Getting qualified, on-site professional help when a situation calls for it.

No professional relationship. Using Heath does not create a consulting, engineering, legal, medical, or other professional relationship between you and Heath.

Legal and employment decisions. Heath can explain what regulations require and how organizations commonly handle issues such as OSHA inspections, citations, and recordkeeping. Heath does not give legal advice on your specific legal matter, and it does not decide or recommend discipline, suspension, or termination of any individual worker. For those decisions, consult your attorney or human resources professional.

Reporting a problem with an answer. If you believe a response is inaccurate, unsafe, or inappropriate, please report it using the in-app feedback option or by emailing support@askheath.app. We review reports to improve Heath.

Emergencies. Heath is not an emergency service. If someone is injured, in danger, or there is an imminent hazard, stop the work, call 911 or your local emergency number, and follow your site's emergency procedures.

Documents Heath helps create. Programs, procedures, forms, and other documents Heath drafts are starting points. You must review, adapt, and approve them for your site before use.

6. Your content and uploads

You own your content. "Your Content" means the questions you ask, the information you provide, and the photos, video, and files you upload. You keep ownership of Your Content.

License to us. You give Heath a limited, non-exclusive, worldwide license to store, process, and transmit Your Content only as needed to operate, secure, and support the Service for you, including sending it to our service providers as described in the Privacy Policy. You also allow Heath to review your conversations to improve the quality of its guidance, after removing your name, contact details, and other information that identifies you or your organization.

Your responsibilities for uploads. By uploading content, you confirm that:

• You have the right to share it, including any permission your employer or a client requires.
• You have taken reasonable steps to avoid uploading images of identifiable people without their consent, and you will crop or blur faces and personal details where practical.
• It does not include trade secrets, export-controlled information, or confidential information you are not allowed to share.
• It does not include personal health information, Social Security numbers, or similar sensitive personal data.

Chat history. Your conversations are kept in your chat history so you can refer to them later. You can delete chats and uploads in the app at any time. See the Privacy Policy for how long we keep data.

Feedback. If you rate a response, suggest an improvement, or send us other feedback, you agree we may use it to improve Heath without any obligation or payment to you. When you rate a response, we may review the related conversation to understand your feedback.

7. Purchased content

Heath may offer training presentations, document packages, and other materials for purchase ("Purchased Content").

License. When you buy Purchased Content, we grant you a non-exclusive, non-transferable license to use, edit, and present it for training and safety purposes. If you are a consultant or trainer, you may present Purchased Content in training you deliver, including to your clients, but you may not give clients or others copies of the files or edited versions of them.

Restrictions. You may not resell, sublicense, publish, or distribute Purchased Content, or package it, in original or edited form, as your own paid product, course, or document set, without our written permission. Edited versions remain subject to these restrictions.

Your responsibility. Purchased Content is general material. You are responsible for adapting it to your site, your hazards, and the requirements of your jurisdiction before use.

Refunds. Because Purchased Content is delivered digitally and immediately, all sales are final except where required by law.

8. Consultant network and referrals

Heath may offer to connect you with independent safety consultants in our network ("Consultants").

Consultants are independent. Consultants are not Heath employees or agents. Any engagement is a separate agreement between you and the Consultant. Heath is not a party to it and is not responsible for a Consultant's work, advice, pricing, conduct, or results.

Vetting. We verify Consultants' stated professional credentials before listing them. Insurance information is self-reported by Consultants and is not verified by Heath. You should confirm a Consultant's licenses, insurance, and qualifications before hiring them.

Referral fees. Some Consultants pay Heath a flat fee if you hire them after an introduction made through Heath. Fees never affect which Consultants we show you or the order in which they appear, and they do not change the price a Consultant charges you. Consultants who are not permitted to pay referral fees under state law or their professional code of conduct (for example, licensed professional engineers and engineering firms) pay no fee and are shown on the same basis as all other Consultants. Heath does not share any referral fee, credit, rebate or reward with you.

Consultant Network Agreement. Consultants are bound by a separate Consultant Network Agreement with Heath, in addition to these Terms when they use Heath.

Sharing your information. We will not share your contact details or your conversation with a Consultant unless you ask us to make the introduction.

Confirming engagements. After an introduction, we may contact you to ask whether you hired the Consultant, so that we can confirm referral fees. Answering is optional and does not affect your use of Heath.

9. Acceptable use

You agree not to:

• Use the Service for anything illegal, or to plan or carry out work in a way you know violates safety laws.
• Upload content you do not have the right to share, or content that is harmful, harassing, or infringes someone else's rights.
• Try to extract our prompts, playbook, curated materials, or underlying systems, or copy the Service to build a competing product.
• Try to bypass Heath's safeguards, including through "jailbreaking" or prompt injection, or instruct Heath to produce harmful content.
• Use Heath's responses to train or develop an artificial intelligence model.
• Use automated tools to scrape, bulk-download, or overload the Service.
• Resell or share access to your account or to Heath's responses as a service to others.
• Interfere with the Service's security, or try to access accounts or data that are not yours.

Our AI provider's policies. Heath is powered by AI models from a third-party provider. Your use of Heath must also comply with that provider's usage policy, currently Anthropic's Usage Policy, which applies to end users of products like Heath.

We may suspend or limit your access if we reasonably believe you have violated this section.

10. Ownership, disclaimers, and limits on liability

Our property. The Service, including its software, design, the Heath name and logo, our playbook, and our curated materials, belongs to Heath or its licensors and is protected by intellectual property laws. Except for the rights these Terms give you, we keep all rights. Subject to these Terms, you may use responses Heath generates for you for your own and your organization's purposes.

Third-party materials. Heath may reference or link to regulations, consensus standards, and other third-party materials. We do not own or control them. Consensus standards are referenced by name only; you should obtain the current edition from the publisher.

Disclaimer of warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, HEATH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. HEATH DOES NOT WARRANT THAT ANY RESPONSE IS ACCURATE, COMPLETE, OR CURRENT, OR THAT FOLLOWING IT WILL MAKE YOUR WORKPLACE SAFE OR COMPLIANT.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, HEATH AND ITS MEMBERS, MANAGERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REGULATORY FINES OR PENALTIES, OR LOSS OF DATA, ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE. HEATH'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID HEATH IN THE 12 MONTHS BEFORE THE CLAIM OR $100. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

Indemnity. You agree to defend and hold Heath harmless from claims, losses, and costs, including reasonable attorneys' fees, arising from your use of the Service, Your Content, your decisions based on the Service, or your violation of these Terms or the law.

11. Termination, disputes, and general terms

Ending your use. You can stop using the Service and delete your account at any time. We may suspend or end your access if you violate these Terms, if required by law, or if we stop offering the Service. If we end the Service for reasons other than your violation, we will refund any prepaid fees for the unused period. Sections 5, 6 (Your responsibilities), 7 (Restrictions), 10, and 11 survive termination.

Governing law. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules.

Resolving disputes. Before filing a claim, you agree to contact us at support@askheath.app and try to resolve it informally for at least 30 days. If it is not resolved, any claim must be brought in the state or federal courts located in Forsyth County, North Carolina, and you and Heath consent to their jurisdiction. Either party may bring a claim in small claims court instead.

Changes to these Terms. We may update these Terms. If a change is material, we will notify you by email or in the app at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

Changes to the Service. Heath is a new service and will change. We may add, change, or remove features, adjust usage limits, or stop offering parts of the Service. We will give reasonable notice of significant changes when we can.

Electronic notices. You agree that we may send legal notices and other communications to the email address on your account, and that these satisfy any requirement that notices be in writing.

Availability and export controls. The Service is currently offered only to users in the United States. You may not use or provide access to the Service in any country subject to U.S. embargo, or if you are on any U.S. government restricted-party list.

Other terms. These Terms and the Privacy Policy are the entire agreement between you and Heath about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of assets.

Contact. Heath Technologies, LLC, 119 S Main St, Unit 65, Kernersville, NC 27284. Email: support@askheath.app.